iPIO -8 unresponsive

iPIO -8 unresponsive

Postby StaceyLUCZAK » April 13th, 2015, 8:42 am

After performing a firmware upgrade to v1.23.107 using FTP, unit is not working. After booting, Activity and Link LEDs remain lit for about 20 seconds. Then Activity light flickers and you can connect to the unit for approximately 5 seconds. After that, Activity LED turns off and unit is unresponsive(Web interface cannot be connected to and device cannot be pinged). I have tried resetting device. Can anyone help?
StaceyLUCZAK
 
Posts: 1
Joined: April 8th, 2015, 2:46 pm

Re: iPIO -8 unresponsive

Postby DP_Sam » May 14th, 2015, 9:29 am

Unfortunately, it sounds as if the upgrade failed.

Depending on the firmware revision before upgrade, there could be 2 files that need upgrading. (rom.bin and image.bin)
This is why an FTP method is recommended for upgrade on older devices. http://www.dataprobe.com/forum/viewtopic.php?f=7&t=79
PDF Instructions are here: http://dataprobe.com/support/ipio/ipio-8_ftp_upgrade_procedure.pdf

Since your unit has stopped functioning, please contact support directly with a serial number, and we can proceed with an RMA process to repair your device.

If you prefer to call, you may, 1-201-934-5111
Sam Savoye
Dataprobe Tech Support
SSavoye@Dataprobe.com
DP_Sam
 
Posts: 123
Joined: January 21st, 2010, 9:39 am
Location: Allendale, NJ


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